IT Project Manager (Professional Services)

Quick Facts

• Role: IT Project Manager focused on customer implementations and service delivery
• Main focus: End-to-end customer projects and ongoing service management using AI-supported workflows

Description

You will manage customer implementation and customization projects—from kickoff to delivery and daily service administration—while acting as the single point of contact for key customers. You’ll run planning, scope and change management, status and governance meetings, RAID/RAG tracking, and timely risk escalation with internal and customer stakeholders. AI will be a standard part of the workflow, supporting status reports, risk/action logs, meeting notes, customer communication, estimates, and documentation.

Responsibilities

• Lead customer implementation and adaptation projects (from minor tweaks to enterprise deployments in omnichannel environments) using a waterfall approach
• Use AI assistants for project work: status updates, risk and action logs, meeting minutes, customer communications, estimates, and documentation
• Run kickoff, project status, and steering committee meetings; report scope/time/budget via monthly PMO reporting
• Manage project scope, change requests, estimates, milestones, and acceptance/hand-over protocols to close projects
• Coordinate internal teams (sales, analysts, developers, support) and customer stakeholders; escalate risks early
• Perform regular service reviews for key customers: track open topics, tickets, and deadlines; write minutes and quarterly status reviews
• Ensure correct project invoicing in cooperation with finance (worklogs, milestones, work-in-progress)

Requirements

• 2+ years of project management in IT/software implementation, ideally SaaS, CCaaS, or integrations
• Practical knowledge of project management fundamentals: planning, RAID records, RAG status reporting, change management
• Confident customer communication across all levels, including expectation management and handling challenging conversations
• Business understanding of estimates based on milestones/worklogs, milestone planning, and invoicing
• Experience with ticket/project management tools such as Jira; exposure to tools like Google Workspace and Slack
• Project management certification (PMP, PRINCE2, IPMA) or contact center knowledge is an advantage
• Czech or Slovak at C2 level

Benefits

• Twice-yearly profit-based bonuses
• Modern office in OC Flóra
• Hybrid work (home office)
• 5 weeks of vacation
• Sick days, lunch allowance, and Multisport card