Retail Shop Manager (On-Duty)

Quick Facts

Retail Shop Manager (On-Duty) at a retail club location in Greenwich, CT.

Description

The Retail Shop Manager-on-Duty directs and motivates the sales team in one shop to deliver the highest level of customer service, a complete customer experience, and operational excellence. You take direction from regional/district/area and assistant managers and help execute business strategy and action plans to maximize productivity and ensure compliance.

Responsibilities

• Achieve assigned monthly sales goals and contribute to total monthly store goals
• Coach and develop Shop Associates on selling tactics, tools, and key business metrics
• Ensure an unparalleled customer experience for all visitors
• Maintain knowledge of all club and shop services, programs, and products
• Uphold loss prevention and inventory management policies and ensure team adherence
• Ensure comprehension of communication and training materials and timely/accurate completion of operational tasks
• Assist with hiring, training, coaching, and development of shop staff
• Assist with scheduling and shift coverage
• Enforce brand standards through merchandising and marketing direction, and through adherence to the shop dress code
• Maintain excellent housekeeping and organizational standards on sales floors, at cash wraps, and in stockrooms
• Build relationships across teams and communicate clearly and effectively at all levels
• Comply with and enforce company policies and support company initiatives

Requirements

• Proven leadership ability and ability to take direction
• Customer service experience; preferably retail
• Honesty and personal integrity
• Excellent time management, organizational, problem-solving, and communication skills
• Ability to utilize new techniques and ideas
• Availability to work a varied schedule
• Legal right to work in the United States

Benefits

• Competitive salary and benefits
• Industry-leading commission opportunities
• Complimentary club membership
• Perks and incentives on products and services (Personal Training, Pilates, Spa, and Shop)