Retail Shop Manager (On Duty)

Quick Facts

• Role: Retail Shop Manager (On Duty)
• Focus: Lead a single retail shop’s sales team and daily operations
• Compensation: $20.40/hour + potential incentive bonuses

Description

Lead and motivate a retail sales team to deliver exceptional customer service, total customer experience, and operational excellence. You will drive monthly sales goals, coach shop associates, ensure adherence to loss prevention and inventory management policies, and support hiring, training, and scheduling. You will also enforce brand standards, merchandising direction, and housekeeping expectations across the sales floor and stockrooms.

Responsibilities

• Sales & Service: Meet assigned monthly sales goals; coach associates on selling tactics and business metrics; maintain knowledge of shop services, programs, and products; ensure an exceptional customer experience.
• Operational Excellence: Enforce loss prevention and inventory management policies; ensure completion and understanding of training and operational tasks; support hiring, training, coaching, and scheduling coverage with shop leadership.
• Product & Presentation: Maintain brand standards through merchandising and marketing execution; enforce the shop dress code; uphold housekeeping and organization standards.
• Professional Dimension: Build relationships across store teams and with clients; communicate clearly and diplomatically; comply with company policies and support initiatives.

Requirements

• Proven leadership ability and ability to take direction
• Customer service experience (preferably retail)
• Honesty, diligence, and strong personal integrity
• Strong time management, organization, problem-solving, and communication skills
• Ability to apply new techniques and ideas
• Availability for a varied schedule
• Legal right to work in the United States

Benefits

• Competitive salary and benefits and industry-leading commission opportunities for club employees
• Complimentary club membership
• Perks and incentives across products and services (Personal Training, Pilates, Spa, Shop)

Notes

This job description outlines general duties and qualifications; additional tasks may be assigned to support proper operations.