Recreation Assistant (Specialty Retail)

Quick Facts

• Role: Recreation Assistant (Specialty Retail) supporting Navy MWR Community Recreation programs

Description

Support the MWR Specialty Retail and Community Recreation programs by providing customer service, assisting with special events and leisure activities, and running retail/resale operations. Help with fee collection and accurate daily sales reporting, customer registrations (including Net Near You), equipment/rental check-in and check-out, and inventory control. Also assist with program administration, outreach/partnerships, and basic entertainment and promotion scheduling.

Responsibilities

• Provide customer service and information for Community Recreation programs and activities
• Check patron eligibility and support facility opening/closing
• Order/restock supplies; prepare snack bar menu items or pre-packaged retail items
• Collect fees for tickets, retail and rental items, classes, trips, and other programs using POS and computer tools
• Ensure daily sales transaction accuracy and complete a Daily Activity Report (DAR)
• Process customer Internet registrations and initial log-ins/event registrations (Net Near You)
• Manage equipment/resources in and out: rental fees, inventories, inspections, and damage/loss notification
• Maintain proper completion of rental/check-out forms and reservation and check-out procedures
• Perform equipment and inventory counts, including items with cash value
• Maintain records; compile/organize data for reports and perform research on recreation topics
• Assist with workshops, clinics, events, and day/weekend trips aligned to local leisure interests
• Support day-to-day administration: submit after-action reports, collect patronage data, enter program data
• Assist with recruitment, training, and scheduling of Community Recreation staff
• Support EEO adherence
• Help plan, coordinate, publicize, market, and execute MWR programs and special events; schedule entertainment and promotions
• Update electronic and multi-media support tools as needed
• Support outreach opportunities and develop on-base/off-base partnerships
• Promote use of online MWR Library e-reading resources
• Help with proposals, agreements, and follow-up; research and provide information and referrals for recreation opportunities
• Adhere to NAVMED P-5010 sanitation requirements; initiate and follow up on maintenance trouble calls
• Support Community Recreation event set up and break down; perform other assigned duties

Requirements

• Must pass all applicable records and background check(s)
• Must successfully pass E-Verify employment verification; resolve discrepancies
• Non-affiliated individuals need a REAL ID-compliant driver’s license or acceptable ID to access CNRMA installations (starting May 7, 2025)
• Work rotating schedule of days, evenings, weekends, and holidays
• Must have a reliable mode of transportation

Qualifications

• Customer service experience and/or recreation activity support experience
• Ability to organize, plan, administer special events and entertainment activities
• Ability to work independently, make sound decisions, and communicate effectively (oral and written)
• Knowledge of goals, principles, techniques, and procedures for organizing leisure time activities
• Knowledge of the Navy MWR mission and Community Recreation activities for different audiences and interests
• Knowledge of functions, procedures, and operations of recreation activities
• Strong customer service skills
• Ability to maintain records, compile/organize data for reports, and research recreation topics for dissemination
• Ability to follow oral and written instructions
• Knowledge of computers, office procedures, and print production

Benefits

• Competitive pay
• Free trainings, certifications, and professional development opportunities
• Flexible hours
• Advancement opportunities
• Eligible for overtime
• Free fitness center membership
• Onsite childcare options (with reduced rates)
• Tax-free shopping at the Navy Exchange
• Robust Employee Assistance Program
• Access to American Forces Travel (discounted leisure travel, entertainment, concert and attraction tickets)
• Access to on-base entertainment and events
• Access to recreation centers at reduced rates
• Career advancement opportunities