Retail Shop Manager (On Duty)

Quick Facts

• Role: Retail Shop Manager on Duty (MOD)

• Focus: Retail team leadership, sales performance, customer experience, and operational excellence

Description

The MOD directs and motivates the sales team in one retail shop, ensuring excellent customer service, a strong total customer experience, and operational excellence. You take direction from higher-level shop management on business strategy and action plans, while coaching team members and ensuring compliance with policies and procedures. Responsibilities span sales & service, operational excellence (loss prevention and inventory), product/presentation standards, and professional store operations.

Responsibilities

• Achieve assigned monthly sales goals and contribute to overall store targets

• Coach and develop Style Advisors on selling tactics, tools, and key business metrics

• Ensure an unparalleled customer experience for all visitors

• Maintain knowledge of club and shop services, programs, and products

• Uphold loss prevention and inventory management policies; ensure team adherence

• Ensure timely and accurate completion of operational tasks and training/communication materials

• Support hiring, training, coaching, and development of shop staff

• Assist with scheduling and shift coverage

• Enforce brand standards via merchandising and marketing direction and adherence to dress code

• Maintain housekeeping and organization on sales floors, at cash wraps, and in stockrooms

• Build effective relationships across the team and with clients

• Support company initiatives and enforce company policies and procedures

• Communicate clearly and effectively at all levels

Requirements

• Proven leadership ability; ability to take direction

• Customer service experience (preferably retail)

• Hardworking and diligent with honesty and personal integrity

• Excellent time management, organization, problem-solving, and communication

• Ability to utilize new techniques and ideas

• Availability for a varied schedule

• Legal right to work in the United States

Benefits

• Competitive salary and benefits

• Industry-leading commission opportunities for club employees

• Complimentary club membership

• Perks and incentives for products and services (Personal Training, Pilates, Spa, Shop)

• Pay transparency: $20.97/hour plus potential bonus and incentives