Retail IT Hardware Operations Manager

Quick Facts

• Role: Retail IT Hardware Operations Manager

• Location: North Salt Lake, Utah (with quarterly out-of-state travel)

Description

This role leads the Retail IT Hardware team and manages the full lifecycle of store technology equipment—from procurement and configuration through audits and vendor partnerships. You will support store and vendor hardware requests, build and document retail IT hardware processes, and perform hardware configuration and quality assurance for computers, network equipment, and specialty fuel equipment. You will also collaborate with engineering and field teams to streamline operations and improve the retail experience.

Responsibilities

• Lead, train, and develop direct reports

• Manage store and vendor hardware requests based on ticket assignments

• Track IT hardware lifecycle: receiving, quality assurance, shipping, and new process setup

• Develop and maintain documentation and end-to-end hardware processes

• Build, configure, and perform quality assurance on store technology hardware

• Conduct monthly core audits for retail IT assets

• Manage vendor and supply partner relationships

• Generate vendor quotes and create purchase orders using required software

• Collaborate with engineering, store support, and field teams to streamline processes

Requirements

• Minimum 2 years of experience in IT hardware management, retail IT operations, or related technical support

• Leadership/supervisory experience (at least 1–2+ years)

• Effective cross-department communication and ability to translate goals into actionable plans

• Proven coaching/development of teams and constructive conflict resolution

• Quarterly out-of-state travel

• Occasional after-hours, weekend, or holiday work for urgent issues

• Bachelor’s degree preferred in a relevant field (e.g., Computer Science, Information Systems, Cybersecurity, Data Science), or substitute with relevant experience

Benefits

• Supplemental insurance options (medical, dental, vision, life, disability, and other plans)

• ESPP (employee stock purchase program) and 401K with company match after 12 months

• HSA option via HDHP plan

• SupportLinc Employee Assistance Program (up to 8 free counseling sessions)

• Corporate discount savings program and other discounts

• On-demand training, certification prep access, and technical/leadership course/library after 6+ months

• Certification discounts and association perks (including CompTIA and IIBA)

• Employee career coaching and benefits support resources