Retail Shop Manager (On Duty)

Quick Facts

• Role: Retail Shop Manager (On Duty)

Description

Lead and motivate the sales team in one retail shop within a sports club, ensuring top-tier customer service, total customer experience, and operational excellence. The on-duty manager drives monthly sales goals, coaches sales staff, and supports compliance with loss prevention, inventory, and operational procedures. Works with regional/district/area leadership on hiring, training, coaching, and shift coverage.

Responsibilities

Sales & Service

• Achieve assigned monthly sales goals

• Coach and develop Style Advisors in selling tactics, tools, and key business metrics

• Ensure an excellent customer experience for all visitors

• Maintain knowledge of club/shop services, programs, and products

Operational Excellence

• Uphold loss prevention and inventory management policies and ensure team adherence

• Ensure understanding of training/communication materials and timely completion of operational tasks

• Assist leadership with hiring, training, coaching, and development

• Assist with scheduling and shift coverage

Product & Presentation

• Maintain brand standards through merchandising and marketing direction

• Enforce shop dress code

• Keep sales floor, cash wraps, and stockrooms well-organized and clean

Professional Dimension

• Build relationships across teams, supervisors, and clients

• Stay informed on happenings and practices in other departments to support team spirit

• Comply with and enforce policies and procedures; support company initiatives

• Communicate clearly and effectively with tact and diplomacy

Benefits

• Competitive salary, benefits, and commission opportunities

• Complimentary club membership

• Perks and incentives (Personal Training, Pilates, Spa, Shop)

• Pay transparency: $20.37 + potential bonus and incentive