Studio Manager

Quick Facts

• Role: Studio Manager

Description

The Studio Manager will lead day-to-day studio operations and manage the studio team to support growth and ensure the business’s success and health. The role blends community and hospitality leadership with business acumen, including ridership and retail planning and management of studio profit and loss. You will also coach and develop staff, stay current on operational procedures, embrace change, and handle conflict and difficult situations with a solution-oriented mindset.

Role Description / Responsibilities

• Foster the studio community and culture; act as a hospitality champion
• Build relationships with instructors and the local community; recognize team wins
• Develop holistic business plans covering ridership and retail goals
• Analyze and manage studio profit and loss
• Identify and execute opportunities with corporate partnerships and community impact
• Ensure company-wide initiatives are executed in the studio
• Develop and execute rider acquisition and retention plans with marketing partners
• Manage hiring needs and proactively address staffing opportunities
• Provide in-the-moment feedback and coaching; oversee onboarding, training, and development of new assistant studio managers (ASMs) and part-time hires
• Identify and develop high-potential employees; coach time management and prioritization to meet deadlines
• Be an expert on studio and company operational procedures and policies
• Transition the team and studio to new ways of working and processes; embrace and manage change
• Confidently manage conflict in high-pressure situations; proactively address difficult situations and execute within company standards

Requirements

• Superior customer service and hospitality skills
• Highly organized with ability to prioritize multiple tasks with tight deadlines
• Strong ability to communicate clearly with team members, clients, and senior management
• Ability to work flexible/non-traditional hours including weekends and some holidays
• Personal passion for fitness and/or the SoulCycle brand is required

Benefits

• Pay: $72,000-$75,000 annually