Studio Crew Associate

Quick Facts

• Role: Part-time Studio Crew Associate

Description

Studio Crew members help bring the “Soul” of SoulCycle by delivering personalized rider experiences, supporting instructors, and maintaining operational excellence. The role blends hospitality and community-building with intentional selling and keeping the studio clean, organized, and on-brand. Availability is a key requirement: at least 20 hours per week across at least 3 days, including one weekend day, plus peak holiday shifts.

Responsibilities

• Curate high-level customer service and hospitality for riders
• Build community by anticipating rider needs
• Support instructors with class check-in
• Assist in first aid situations when needed
• Participate in studio challenges to drive paid rides and retail sales
• Upsell class packs, renewal memberships, retail items, shoes, and water
• Maintain retail product knowledge
• Support studio management with daily tasks and projects
• Assist with training and coaching new hires
• Maintain studio aesthetics through cleaning and prepping (bikes, weights, floors, mirrors)
• Clean common areas, bathrooms, lockers, and retail/front desk/office/hallways

Benefits

• Opportunity to contribute to a community-focused, high-energy studio environment
• Role designed to develop operational excellence and strong customer experience skills

Requirements

• Love of the SoulCycle brand
• Innate love for taking care of humans
• Customer service experience
• Ability to prioritize and multitask in a fast-paced environment
• Openness to receiving and delivering feedback
• Ability to complete tasks and duties without direction
• Keen eye for detail