Studio Crew Member

Quick Facts

• Part-time role; requires consistent weekly availability
• Must be available at least 3 days per week (20 hours total), including one weekend day (Saturday or Sunday)
• Must be available for peak holiday shifts
• Pay: $17/hr

Description

Provide high-level customer service and hospitality while supporting daily studio operations. Assist instructors with the class check-in process, help with studio cleaning and prepping, and support retail product knowledge and the studio’s overall aesthetic. You will work as part of a team and help train new front desk hires.

Responsibilities

• Provide customer service and hospitality to clients
• Assist studio management with daily tasks and projects
• Support SoulCycle instructors for successful class check-in
• Work cohesively with studio staff for efficiency and camaraderie
• Assist with training/coaching new front desk staff
• Maintain product knowledge for studio retail operations
• Maintain the distinct studio aesthetic, appearance, atmosphere, and culture
• Clean and prep the studio (exercise equipment, floors, mirrors)
• Clean common areas (front desk, lockers, retail shelves, office, hallways)
• Clean bathrooms and changing rooms

Requirements

• Customer service experience
• Ability to prioritize and multitask in a fast-paced environment
• Willing to initiate tasks without direction
• Excellent communication skills
• Outstanding customer service and problem-solving skills
• Positive, can-do attitude
• Friendly and professional phone and email etiquette
• Superior organizational skills

Benefits

• $17/hr pay transparency