Associate Studio Operations Manager

Quick Facts

• Role: Associate Manager (Studio Operations)
• Focus: Business performance, rider experience, and team leadership in a non-traditional brick-and-mortar studio environment inside Equinox
• Pay Transparency: $70,304 annually

Description

Lead SoulCycle operations across studio activations such as pop-ups, partnerships, special events, and other unique activations. Drive top-line revenue with a business plan, deliver exceptional hospitality and customer service, and coach high-performing teams. Ensure smooth class check-in support for instructors and uphold SoulCycle culture and standards.

Responsibilities

• Partner with the District Manager to execute the business plan with SMART goals
• Create and publish schedules
• Assess hiring needs, interview applicants, and hire Studio Crew and Key Holders
• Support studio morale through presence, positive leadership, and team accountability
• Recognize development gaps; train and retrain with consistent standards
• Provide training tools to help managers learn and grow
• Deliver high-level hospitality and customer service to riders and staff
• Support instructors to ensure successful class check-in
• Coordinate with all studio staff for efficiency and camaraderie
• Coach and train front desk staff
• Maintain the SoulCycle aesthetic, appearance, atmosphere, and culture

Requirements

• Superior customer service and hospitality skills
• Highly organized; can prioritize multiple tasks with tight deadlines
• Clear communication with team, clients, and senior management
• Integrity, tact, discretion, and confidentiality
• Flexible schedule including weekends and some holidays
• Strong problem-solving and ability to work without direction
• Strong written and verbal communication skills
• Passionate and knowledgeable about the service and fitness industry
• Ability to work in a fast-paced, evolving environment
• Legal right to work in the United States

Benefits

• Pay: $70,304 annually (per pay transparency)