Keyholder

Quick Facts

• Role: Keyholder (Studio operations & hospitality)
• Focus: Daily opening/closing, customer service, and supporting management
• Schedule: Flexible/non-traditional schedule

Description

As a Keyholder, you help run the studio day-to-day by supporting the Studio Management team, maintaining keys and security, and handling opening/closing responsibilities. You act as the Manager on Duty (MOD) when management isn’t present, lead key operational checklists, and ensure a smooth class check-in experience with strong client hospitality.

Responsibilities

• Serve as Manager on Duty (MOD) when a management team member is not on premises
• Communicate opening/closing issues to management and support resolutions
• Assist studio management with daily tasks and projects
• Maintain keys to the studio with proper care and control
• Open and/or close the studio
• Maintain opening/closing checklists and supervise completion by the studio team
• Support instructors with a successful class check-in process
• Provide high-level customer service and hospitality
• Maintain the “hospitality champion” role and help drive a welcoming studio experience
• Assign tasks to part-time staff when necessary
• Manage retail area and visuals to ensure an optimal selling space
• Handle additional manager system duties (e.g., returns)
• Support training and coaching for new front-desk hires
• Maintain product knowledge for all studio retail operations
• Support the SoulCycle aesthetic, appearance, atmosphere, and culture
• Perform additional management duties as needed
• Share best practices with staff and work cohesively with the full team

Requirements

• Customer service experience
• Ability to prioritize and multitask in a fast-paced environment
• Willingness to initiate tasks without direction
• Excellent communication with a wide range of personalities
• Strong problem-solving and customer service skills
• Positive, can-do attitude
• Friendly/professional phone and email etiquette
• Superior organizational skills
• Flexibility for a non-traditional schedule
• Ability to kneel, bend, reach, climb, and stand for long durations
• Ability to lift/carry up to 30 lbs
• Legal right to work in the United States

Benefits

• Competitive salary and benefits
• Industry-leading commission opportunities
• Ride for free and bring a guest on us
• 30–50% discounts on SoulCycle retail
• Pay transparency: $18.92/hour