Program Support Assistant

Quick Facts

• Role: Program Support Assistant (OA)
• Focus: Administrative, program, and technical support for the Domiciliary Residential Recovery program

Description

Provide day-to-day program support to improve efficiency within the clinic by handling administrative processes, tracking performance measures, and managing program documentation and data dissemination. Serve as a primary point of contact for patients and internal/external stakeholders. Use computer skills to prepare reports, compile statistics, and create PowerPoint and other educational materials.

Responsibilities

• Act as a point of contact for patients, medical center staff, VISN staff, pharmaceutical representatives, and others
• Administer and manage forms and documents; retrieve and disseminate required program data for the Mental Health Service, VISN, and VACO
• Coordinate acquisition of supplies and equipment; review requests for program equipment, supplies, and services
• Type, edit, and maintain current program forms, letters, memos, reports, evaluations, program brochures, and related written communications
• Assemble and maintain records in correct sequential/chronological order; ensure required items are completed and signed; notify relevant departments
• Support scheduling and development of program resource materials and personnel (e.g., brochures, reports, staff/volunteer coordination, and equipment such as telephones, computers, printers, fax machines)
• Monitor documentation timeliness via weekly and monthly workload checks to ensure accuracy of reports, summaries, and surveys
• Provide administrative/clinical/technical data and reports; create PowerPoint slides and educational materials
• Compile and provide statistical information for administrative and patient care monitoring and reporting
• Use Microsoft Office tools (Word, Excel, Publisher) to complete daily work

Requirements

• U.S. citizen
• Complete the full application process, including an online assessment
• Typing proficiency: at least 40 words per minute
• Meet qualification standards by the closing date via specialized experience (1 year at GS-4 equivalent), education (4 years above high school), or an approved combination
• Subject to background/security investigation and pre-employment urinalysis screening

Benefits

Comprehensive U.S. government federal employee benefits package (eligibility depends on position type).