Program Support Assistant

Quick Facts

• Role: Program Support Assistant

• Reporting: To the Administrative Officer of Primary Care (as an extension of the Chief of Primary Care)

• Schedule: Monday–Friday, 8:00am–4:00pm

• Telework: Not authorized

Description

The Program Support Assistant supports Primary Care with daily administrative functions, outcomes management, performance measures, and logistics/supply management. The role helps ensure clinic administrative processes are efficient and compliant, and it supports leadership by compiling and analyzing data for decision-making. Responsibilities also include scheduling support, recordkeeping, policy guidance, and maintenance of provider documentation.

Responsibilities

• Ensure clinic administrative processes are completed efficiently and in compliance with established guidelines

• Conduct inventory, request equipment and supplies, and participate in meetings regarding construction/activation/space modifications

• Comply with, analyze, and present data to support decision-making and optimize primary care operations

• Interpret administrative policies and assist with developing local policies and administrative requirements

• Coordinate with other services to obtain input/concurrence and ensure adherence to approved policies and procedures

• Support the Chief of Primary Care calendar (resolve scheduling conflicts, reschedule appointments, print required documents)

• Assist with development/modification of service clinic profiles

• Serve as primary timekeeper for Primary Care

• Gather and compile data from systems including VISTA, KLF, PCMM, CPRS, and other data warehouses

• Clarify DDS (Data Definition Standards) requirements for data collection

• Review and resolve data transmission errors and inconsistencies in PCMM to ensure data accuracy

• Maintain accurate records of employee certifications and manage a 6-part folder for Primary Care providers (organize/update/audit)

• Prepare and distribute delegation of authority notifications when the Chief of Primary Care is out of the office

• Monitor certification expiration dates and track renewals for compliance

• Other duties as assigned

Benefits

Comprehensive federal employee benefits package (eligibility depends on position type).