Program Support Assistant

Quick Facts

• Role: Program Support Assistant for Home-Based Primary Care (HBPC)

• Schedule: Monday–Friday, off Tuesdays; 8:00 am–4:30 pm

Description

This position provides administrative and technical support to the Program Director and HBPC team, ensuring smooth daily program operations and serving as an information system operator. The role manages program documentation, secure recordkeeping, reporting, scheduling, and coordination of staff activities.

Responsibilities

• Ensure smooth daily operation of the HBPC program

• Determine correct formats for program-generated materials per VA standards; ensure grammar and accuracy

• Maintain cumulative program records, responses, routine external data requests, policy statements, minutes, and confidential patient records (including medications and equipment), ensuring proper security

• Initiate computer reports, patient history, and related clinical information for HBPC patients

• Manage and remain accountable for HBPC Fund Control Point through IFCAP

• Act in a supervisory role for summer or volunteer personnel

• Control staff travel scheduling for conferences and arrange travel/accommodations; prepare minutes of proceedings

• Receive, screen, and route incoming mail; respond to non-technical correspondence

• Serve as timekeeper for HBPC staff and alternate for other services

• Remind staff of mandatory meetings/training

• Review team correspondence for compliance with policies/procedures and resolve issues before presenting to the Program Director for signature/comments

Requirements

• U.S. citizenship

• Complete all required application steps including an online assessment

• Background/security investigation

• Online onboarding with acceptable identification (REAL ID compliant effective May 7, 2025)

• Seasonal influenza vaccination required

• 1-year probationary period or 2-year trial period

• Typing: ability to type 40 words per minute

• Specialized experience: at least 1 year providing administrative support, collecting/compiling/tracking data, processing documents and reports, maintaining office files/records, and performing automation duties using office software (word processing, spreadsheets, email, desktop publishing, calendars, databases, graphics)

Benefits

Comprehensive federal employee benefits package; eligibility depends on position type and schedule.