Program Support Assistant (Mental Health Outpatient Clinics)

Quick Facts

• Focus area: Mental Health Outpatient Clinics Program support
• Reporting/coordination: Works under the supervision of the Mental Health Operations Manager

Description

The Program Support Assistant provides administrative, programmatic, and management support for day-to-day operations and program planning/evaluation for the Mental Health Outpatient Clinics Program.

Responsibilities include creating reports/spreadsheets for mental health metrics, maintaining administrative files, serving as a liaison between Mental Health Outpatient and Mental Health Service, running daily reports for outstanding alerts/actions, supporting training and annual certification tracking, and assisting with Veteran intake, medical record documentation, and scheduling coordination.

The role also answers incoming calls, screens and distributes calls, and provides information related to medical and administrative matters.

Requirements

• U.S. citizenship
• Completion of required application steps, including an online assessment
• Selective Service registration (for eligible males)
• Subject to background/security investigation
• Meets physical demands (mostly sedentary; occasional lifting up to ~35 pounds and other light physical tasks)
• Complete online onboarding with acceptable ID (REAL ID compliant requirements after May 7, 2025)
• Seasonal influenza vaccination requirement
• Complete required probationary/trial period and obtain written certification for continued employment
• If a current Federal employee: meet time-in-grade requirements
• Specialized experience: 1 year equivalent to at least GS-05
• Familiarity with VA/Medical Center/Mental Health Outpatient program and related community agencies
• Effective oral and written communication
• Experience working with mental health concerns
• Data gathering and accurate entry into databases
• Knowledge of medical terminology and report/correspondence formatting
• Knowledge of medical records, evaluation forms, filing, and distribution
• Computer skills including word processing and database programs (e.g., Word, Vista)
• Ability to summarize data, spot anomalies, and make written recommendations
• Ability to interpret/analyze information and reach logical conclusions
• Ability to plan/organize tasks under deadlines and changing priorities; apply written policies and procedures