Program Support Assistant (Mental Health Outpatient Clinics)

Quick Facts

• Role: Program Support Assistant for Mental Health Outpatient Clinics

• Reporting to: Mental Health Operations Manager

• Focus: Administrative, programmatic, and management support for an expanding outpatient program

Description

This position provides administrative, programmatic, and management support for the Mental Health Outpatient Clinics Program under the supervision of the Mental Health Operations Manager. The role supports day-to-day operations and program planning/evaluation, including measurement-based care and SAIL metrics reporting. You will act as a liaison between Mental Health Outpatient and Mental Health Service to help keep program documents current.

Responsibilities

• Assist with administrative and program operations, planning, and evaluation

• Create reports and spreadsheets for mental health metrics (including measurement-based care and SAIL metrics)

• Maintain administrative files for the program

• Support routine maintenance and updates of program-related documents (e.g., memoranda of understanding, SOPs, service agreements)

• Run daily reports to identify outstanding alerts and actions needing resolution

• Coordinate training in collaboration with other VA facilities in VISN 16

• Use database management tools to ensure staff maintain required annual outpatient certifications

• Provide advisory and technical assistance in screening, processing, and coordinating services for Veterans and beneficiaries

• Coordinate patient scheduling to support open access availability and address scheduling disruptions

• Gather information from Veterans and coordinate with outpatient providers for integration into the medical record

• Answer and triage incoming calls, determine caller identity and call nature, and route/distribute inquiries appropriately

Requirements

• U.S. citizenship

• Complete all required application steps, including an online assessment

• Selective Service registration (for males born after 12/31/1959)

• Subject to background/security investigation

• Complete online onboarding and provide acceptable identification (REAL ID compliant effective May 7, 2025)

• Participation in the seasonal influenza vaccination program

• Ability to perform mostly sedentary work with some driving, standing, walking, bending, and lifting (~35 lbs); higher exertion during emergencies

• Serve a 1-year probationary period or 2-year trial period

• Meet specialized experience qualification: 1 year specialized experience equivalent to GS-05 (familiarity with VA mission/programs and Mental Health Outpatient Clinic program; effective oral and written communication; experience working with individuals with mental health concerns; data entry into databases; knowledge of medical terminology and medical record/filing systems; ability to compile and summarize data, identify anomalies, and make written recommendations based on regulations/procedures)

• Computer operations skills including word processing, database programs, and required software (e.g., Word and Vista)

Benefits

A career with the U.S. government includes a comprehensive benefits package. Eligibility depends on the type of position held (full-time/part-time/intermittent); review the hiring agency’s benefit details.