Program Support Assistant

Quick Facts

• Role: Program Support Assistant (home telehealth)
• Schedule: Monday–Friday, 7:30 AM–4:00 PM
• Work location: Not virtual (includes home visits)

Description

The Program Support Assistant provides administrative, analytical, planning, and evaluative support for home telehealth programs. The role includes patient coordination, telephone support, installation and troubleshooting of home-based telehealth devices, supply processing, and inventory oversight, along with generating program reports and maintaining patient information. The position requires strict adherence to patient privacy and proficiency with multiple software tools.

Responsibilities

• Perform administrative, analytical, planning, and evaluative work for telehealth programs
• Collect and analyze data; assist with coordination of enrolled patients
• Support proposals/projects
• Ensure privacy compliance with HIPAA, Privacy Act of 1974, and HITECH
• Identify issues and seek alternative solutions within applicable rules, regulations, and procedures
• Set up VANTS and coordinate interviews, staff meetings, education sessions, weekly huddles, and other trainings/collaborations
• Manage mail workflows (email, fax, copying, collecting and distributing mail) for inter-facility and intra-facility operations
• Provide mailing services for letters, fliers, and enrollment/discharge information, including tailored patient education materials
• Establish and maintain inventory of home telehealth equipment; order office supplies as needed
• Provide administrative support including telephone answering, data collection, device installation, troubleshooting, supply processing, and inventory oversight
• Analyze program-specific reports from databases and web-based vendor sites (e.g., VSSC)
• Organize and maintain patient health information and retrieve computerized reports
• Serve as an expert user of Microsoft Word, Excel, Microsoft Teams, PowerPoint, Outlook, and Adobe
• Act as the point of contact for patients, family members, caregivers, medical center staff, community agencies, and stakeholders
• Answer phones, direct calls to the appropriate personnel, manage voicemails, and return calls promptly

Requirements

• U.S. citizenship
• Complete all required application steps, including an online assessment
• Ability to meet pre-employment requirements (background/security investigation and testing as required)
• Typing speed of 40 words per minute
• One year of specialized experience equivalent to at least GS-5, including administrative support, reporting/data retrieval, and proficiency with software such as Access, Microsoft Word, and Microsoft Excel
• Compliance with privacy, vaccination, and onboarding/probation/trial period requirements
• Physical ability to perform sedentary work with light lifting/carrying (up to 25 pounds) and to travel to patients’ homes for home visits

Benefits

A comprehensive federal benefits package is provided; eligibility depends on the type of position held (full-time, part-time, or intermittent).