Administrative Support Assistant

Quick Facts

• Role: Administrative Support Assistant

Description

The Administrative Support Assistant coordinates daily clinic operations to support continuity of care for veterans. The position supports primary care benefit administration and specialty evaluation, contingency planning for staffing and resource shortfalls, and compliance controls for services and payments. You will also integrate performance measures into ambulatory care processes and assist with process improvements using LEAN and SIX Sigma.

Responsibilities

• Coordinate daily clinic services to maintain a continuum of care

• Administer VA health care benefits and the specialty evaluation program for primary care

• Develop contingency plans for access and continuity during understaffing, turnover, absences, and events

• Serve as a contracting officer representative (COR) for relevant primary care contracts

• Verify service payment controls and make recommendations on contracts/agreements

• Review and provide input on local primary care issues, regulations, and policies

• Consult with the group practice manager on access procedures and systems

• Integrate ambulatory care performance measures into clinic processes

• Educate staff on performance goals and implement clinic process changes (screening tools, templates, schedules)

• Ensure adherence to record management guidelines in the clinic setting

• Receive, evaluate, and route patient concerns to the appropriate experts

• Analyze patient feedback for access and quality measures; establish benchmarks and corrective actions

• Communicate action plans with clinic teams based on Veterans experience data

• Support data/analytics integration and continuous improvement using LEAN, SIX Sigma, and other methodologies

• Improve workflow using evidence-based access principles

• Support development of sustainment and continuous improvement plans and brief leadership on resource implications

• Coordinate with engineering, logistics, contracting, and OIT to manage clinic building operations and oversee IT usage

• Develop project proposals/reports for leadership and support clinic surge planning for purchase care

• Analyze workload to ensure clinical grids reflect supply; apply advanced access improvement strategies

• Support consultant management and develop long/short-range organizational plans for medical administration needs

Requirements

• U.S. citizenship

• Completion of required application steps, including an online assessment

• Selective Service registration (for applicable males)

• Subject to background/security investigation

• Successful completion of online onboarding with acceptable REAL ID-compliant identification

• Seasonal influenza vaccination participation

• Ability to complete a 1-year probationary period or 2-year trial period

• 1 year of specialized experience equivalent to GS-06 in relevant administrative functions

Benefits

Federal employment includes a comprehensive benefits package (eligibility depends on position type).