Medical Support Assistant (Domiciliary)

Quick Facts

• Role: Medical Support Assistant (Domiciliary)
• Setting: Domiciliary residential medical unit; on-site (not telework, not virtual)
• Shift: Rotating nights (12:00am–10:00am), 4–10 hour shifts with three consecutive days off

Description

Provide direct Veteran care and administrative support for Domiciliary residents while ensuring compliance with medical center and program policies and procedures. You will complete patient orientation, manage admissions/discharges/transfers, schedule appointments, maintain medical records, document behaviors and incidents, and support dining/bed-census and security procedures.

Flexibility is essential: you must communicate effectively and remain responsive across a variety of duties, including handling potentially volatile situations through established communication and de-escalation techniques.

Responsibilities

• Orient patients upon admission and assist with adaptation to residential community living
• File medical records and administrative documents accurately
• Schedule ancillary service appointments; process patient authorized absences
• Document patient behaviors and incidents in the required timeframe; complete electronic “Incident Reporting” in VISTA
• Order/cancel patient meals; manage food cart and tray distribution and cleanup
• Process admissions/discharges/transfers; enter diet orders; assemble medical charts and manage doctor orders
• Coordinate consults and referrals; make appointments
• Monitor program-unit security procedures
• Initiate “Missing, Incapacitated Resident/Patient Reaction” incident report when required
• Complete daily positive/negative controls and perform urine specimen screening procedures per the Ancillary Testing Manual
• Practice infection control practices to secure and maintain urine specimen integrity; document and record screening results in program logs and VISTA
• Prepare and submit daily patient activity and bed-census audio-taped reports
• Maintain confidentiality and secure handling of patient records and documents; answer telephone calls

Requirements

• U.S. citizenship
• Complete all required application steps, including an online assessment
• Selective Service registration (if required)
• Proficiency in written and spoken English
• Subject to background/security investigation
• Complete online onboarding; provide acceptable identification for pre-employment
• Pass a pre-employment physical examination
• Seasonal influenza vaccination required
• High school diploma, GED equivalency, or equivalent proficiency certificate
• GS-5 qualification: 1 year experience equivalent to GS-4 or 2 years education above high school
• Demonstrate KSAs: medical terminology knowledge; customer service; ability to operate computerized programs to enter/modify/retrieve sensitive medical and patient information; schedule appointments; work independently; communicate professionally in person, electronically, and by telephone
• Ability to meet physical requirements per VA Directive and Handbook 5019

Benefits

Access to a comprehensive federal employee benefits package. Eligibility depends on the specific type of position held.