Program Support Assistant

Quick Facts

• Role: Suicide Prevention Program Support Assistant (Program Support Assistant - OA)

• Service: Mental Health service

• Schedule: Monday–Friday, 7:30am–4:00pm

• Telework: Not virtual; telework may be authorized at supervisory discretion

Description

Provide overall administrative support and perform technical services for the Suicide Prevention Program. Support Suicide Prevention Coordinators by analyzing data to confirm patient follow-up, identify potential problem areas, and recommend improvements to coordination across units/offices. Maintain responsibility for program gunlocks and outreach materials, including inventory management and ordering, and support tracking of Suicide Prevention metrics and related projects.

Responsibilities

• Deliver complete program support: customer service, data analysis, and tracking of Suicide Prevention metrics and projects

• Analyze program data to ensure patient follow-up is completed and identify issues for recommendations

• Manage program gunlocks and outreach materials: inventory, ordering, and materials management

• Use sound time-management techniques to meet deadlines

• Plan, oversee, and administer program support under program leadership, including coordination and logistics for in-service trainings

Requirements

• U.S. citizenship

• Complete the full application process including an online assessment

• Selective Service registration for eligible applicants

• Subject to background/security investigation

• Complete USA Hire onboarding and pre-employment requirements (including acceptable ID documents)

• Participation in the seasonal influenza vaccination program is required

• Meet probationary/trial period conditions

• Meet GS time-in-grade requirements (if applicable)

• Specialized experience requirements for GS-06 or GS-07 per the posted examples

Benefits

A federal employee benefits package is provided; eligibility depends on the position type and hours.