Patient Services Representative II (Endocrinology)

Quick Facts

• Role: Patient Services Representative II (Endocrinology)

• Setting: Outpatient facility

• Schedule: Full time, Monday–Friday, Days (8 hours)

Description

Serve as the first point of contact for patients entering the medical facility. Greet and check in patients, verify information, schedule appointments, and update the Electronic Health Record (EHR). Support patient intake procedures (healthcare/insurance forms and payment collection) while communicating effectively with patients and care teams and ensuring privacy and compliance.

Responsibilities

• Greet and check in patients

• Verify patient information

• Schedule appointments

• Update and maintain EHR data

• Support intake procedures, including forms and payment collection

• Communicate professionally to build patient confidence and cooperation

• Follow organizational and regulatory requirements to protect privacy and safety (PHI)

• Perform department-specific tasks and may orient other staff

Requirements

• High school diploma or equivalent education/experience (equivalent experience accepted in lieu of degree/diploma)

• 1 year of recent relevant experience

• Basic knowledge of insurance policies and procedures and patient billing

• Ability to interpret various data and instructions (written, oral, diagram, or schedule)

• Strong written and verbal communication skills with patients and healthcare personnel

• Time management and organizational skills; ability to prioritize and meet deadlines using standardized procedures

• General computer knowledge, including Microsoft Office Suite (Word, Excel, Outlook)

• Ability to work independently and as part of a team in an environment with interruptions

• Ability to identify, evaluate, and resolve standard problems using established options

• Ensure privacy of Protected Health Information (PHI)

• Collaborate with peers and other staff to meet departmental objectives

Benefits

• Benefits: Yes

• Pay range: $25.68–$35.94/hour (based on primary work location and total rewards program)