Patient Services Representative II

Quick Facts

• Role: Patient Services Representative II (Outpatient)
• Schedule: Full-time, 8-hour shifts, Monday–Friday, 8:00am–5:00pm; weekends as needed

Description

Serve as the first point of contact for outpatient patients. You will greet and check in patients, verify information, schedule appointments, and update the Electronic Health Record (EHR), while supporting intake activities such as forms, insurance processing, and collecting payments—all while following privacy and safety compliance.

Responsibilities

• Greet and check in patients
• Verify patient information
• Schedule appointments
• Update Electronic Health Record (EHR)
• Facilitate intake procedures (healthcare and insurance forms)
• Collect payments for services
• Communicate effectively with patients, families/support groups, and healthcare providers
• Follow organizational and local/state/federal regulations and privacy requirements to ensure PHI protection

Requirements

• High school diploma (or equivalent education/experience)
• 1 year of recent relevant experience
• Basic knowledge of insurance policies and patient billing
• Ability to interpret information from written, oral, diagram, or schedule formats
• Written and verbal communication skills
• Time management and organizational skills to prioritize and meet deadlines
• General computer knowledge (Microsoft Office Suite)
• Ability to work independently and as part of a team in an environment with interruptions
• Ability to resolve standard problems using established options
• Ability to protect Protected Health Information (PHI)

Benefits

Benefits are offered, including a comprehensive benefits package.