Patient Services Representative II

Quick Facts

• Role: Patient Services Representative II (Temporary)
• Focus: Outpatient patient services and front-desk intake
• Schedule: Full-time, Monday–Friday (Days)
• Weekly hours: 40
• Pay range: $32.16–$45.02/hour (base pay depends on experience, education, skills, training, and organizational needs)

Description

Serve as the first point of contact for patients entering an outpatient medical facility. You will greet and check in patients, verify information, schedule appointments, and update the electronic health record. You will also support intake by completing healthcare/insurance forms, collecting payments, and assisting with referral management while maintaining PHI privacy and safety.

Responsibilities

• Greet and check in patients
• Verify patient information
• Schedule appointments
• Update EHR
• Complete intake procedures (healthcare and insurance forms)
• Collect payments for services
• Maintain patient confidence through effective communication
• Follow organizational and regulatory policies for privacy and safety
• Perform specific department tasks and/or orient other staff as needed
• Provide referral management support

Requirements

• High school diploma or equivalent education/experience
• 1 year of recent relevant experience
• Basic knowledge of insurance policies/procedures and patient billing
• Ability to interpret varied data and instructions
• Strong written and verbal communication skills
• Well-developed time management and organizational skills
• General knowledge of computer applications (Microsoft Office Suite: Word, Excel, Outlook)
• Ability to prioritize tasks and work within standardized policies and procedures
• Ability to work independently and collaboratively in a multitask, interruption-prone environment
• Ability to identify and resolve standard problems using established options
• Ability to ensure privacy of Protected Health Information (PHI)

Benefits

• Comprehensive total rewards program with an eligible benefits package