Patient Services Representative II

Quick Facts

• Role: Patient Services Representative II (Outpatient)

• Focus: Patient check-in, scheduling, intake, and EHR updates

• Schedule: Full-time, 8-hour day shifts between 6:45 AM–8:15 PM; rotating weekends/holidays as needed; Monday–Friday variable

• Work model: Primary location in Berkeley, CA with travel/coverage across multiple locations

Description

Serve as the first point of contact for patients entering the medical facility, including greeting/check-in, verifying information, scheduling appointments, and updating the Electronic Health Record (EHR). Facilitate intake by helping patients complete healthcare and insurance forms and collecting payments for services. Follow all organizational and regulatory requirements to ensure privacy and safety while delivering optimal patient care.

Responsibilities

• Greet and check in patients

• Verify patient information

• Schedule appointments

• Update the EHR

• Complete and manage healthcare/insurance intake forms

• Collect payments for services

• Maintain PHI privacy and follow applicable regulations, codes, and policies

• Gain patient/family cooperation through effective communication

• Perform specific departmental tasks and/or orient other staff as needed

Requirements

• High school diploma or equivalent education/experience

• 1 year of recent relevant experience

• Basic knowledge of insurance policies/procedures and patient billing

• Ability to interpret a variety of data and instructions

• Strong written and verbal communication skills

• Time management and organizational skills; ability to prioritize and meet deadlines

• General knowledge of computer applications, including Microsoft Office Suite

• Ability to work independently and collaboratively in a fast-paced environment

Benefits

• Comprehensive total rewards program including a comprehensive benefits package (eligibility varies)

Pay

$32.16 to $45.02 per hour (based on primary work location and other factors, including experience, education, skills, licensure/certifications, departmental equity, training, and organizational needs).