Patient Services Representative II (Behavioral Health)

Quick Facts

• Title: Patient Services Representative II (Behavioral Health)
• Setting: Outpatient facility
• Employment term: Limited Term (fixed term) — 26 weeks
• Status: Non-exempt
• Schedule: Full-time, Monday–Friday (Day/Evening)
• Weekly hours: 40
• Weekend requirements: None
• Pay range: $26.06 to $36.48/hour

Description

This role serves as the first point of contact for patients entering the medical facility. You will greet and check in patients, verify information, schedule appointments, and update the Electronic Health Record (EHR), while completing intake processes such as healthcare/insurance forms and collecting payments. The position requires ensuring privacy and safety through compliance with applicable regulations and organizational policies.

Responsibilities

• Greet and check in patients
• Verify patient information
• Schedule appointments
• Update EHR
• Complete intake procedures (healthcare and insurance forms)
• Collect payments for services
• Maintain PHI privacy and comply with regulations and policies
• Support departmental tasks and may orient other staff

Requirements

• High school diploma or equivalent education/experience (equivalent experience accepted)
• 1 year of recent relevant experience
• Basic knowledge of insurance policies and procedures and patient billing
• Ability to interpret data/instructions from multiple formats (written, oral, diagrams, schedules)
• Strong written and verbal communication skills
• Well-developed time management and organizational skills; ability to prioritize and meet deadlines
• General knowledge of computer applications, including Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work independently and as part of a team while handling multiple tasks with interruptions
• Ability to identify, evaluate, and resolve standard problems using established options
• Ability to protect each patient’s Protected Health Information (PHI)

Benefits

• Benefits: Yes