Patient Services Representative II (Allergy)

Quick Facts

• Role: Patient Services Representative II (Allergy)

• Setting: Outpatient medical facility

• Schedule: Monday–Friday 8:30 am–5:30 pm; occasional weekends

• Status: Full-time (40 hours/week), Days

Description

Serve as the first point of contact for patients entering a medical facility. You will greet and check in patients, verify information, schedule appointments, and update the Electronic Health Record (EHR), while completing intake procedures such as healthcare/insurance forms and collecting payments. The role requires effective communication and strict adherence to privacy and safety regulations, with possible support/orientation of other staff.

Responsibilities

• Greet and check in patients

• Verify patient information

• Schedule appointments

• Update EHR

• Complete intake procedures (forms and insurance documentation)

• Collect payments for services

• Maintain patient cooperation through clear communication

• Ensure compliance with organizational and regulatory privacy and safety requirements

• Perform specific department tasks and/or orient other staff

Requirements

• High school diploma or equivalent education/experience

• 1 year of recent relevant experience

• Basic knowledge of insurance policies and patient billing

• Ability to interpret data and instructions in written, oral, diagram, or schedule form

• Strong written and verbal communication skills

• Well-developed time management and organizational skills; prioritize within standardized policies and procedures

• General knowledge of computer applications (Microsoft Office Suite: Word, Excel, Outlook)

• Ability to work independently and as part of a team in a multi-task environment with interruptions

• Ability to identify and resolve standard problems using established options

• Ability to protect Protected Health Information (PHI)

Benefits

• Comprehensive benefits package (eligible positions)

• Pay range: $32.16–$45.02/hour (based on primary work location and factors including experience, education, skills, licensure/certifications, training, and organizational needs)