Patient Services Representative II

Quick Facts

• Temporary fixed-term position expected to last 13 weeks
• Schedule: Full time, Monday–Friday (Days), 8-hour shifts

Description

The Patient Services Representative II is the first point of contact for patients entering an outpatient medical facility. You will greet and check in patients, verify information, schedule appointments, and update the Electronic Health Record (EHR) while completing intake forms and collecting payments. The role requires consistent adherence to privacy and safety regulations to protect each patient’s Protected Health Information (PHI).

Responsibilities

• Greet and check in patients
• Verify patient information
• Schedule appointments
• Update and maintain the Electronic Health Record (EHR)
• Facilitate intake procedures (healthcare and insurance forms)
• Collect payments for services
• Communicate effectively with patients, families/support groups, and other healthcare providers
• Follow organizational, local/state/federal regulations, codes, and policies to ensure privacy and safety
• Perform specific department tasks and/or orient other staff

Requirements

• HS Diploma or equivalent education/experience
• 1 year of recent relevant experience
• Basic knowledge of insurance policies and patient billing
• Ability to interpret a variety of data and instructions
• Written and verbal communication skills for patients and healthcare team
• Time management and organizational skills to prioritize and meet deadlines
• General knowledge of computer applications (Microsoft Office Suite)
• Ability to work independently and as part of a team with interruptions
• Ability to identify, evaluate, and resolve standard problems using established options
• Ability to ensure privacy of Protected Health Information (PHI)

Benefits

• No benefits listed
• Pay range: $32.16–$45.02/hour (based on primary work location and other factors)