Patient Service Representative II (Cardiology)

Quick Facts

• Role: Patient Service Representative II (Cardiology)
• Shift: Days, Full Time (Monday–Friday)
• Weekly hours: 40
• Status: Non-Exempt
• Pay range: $25.68 to $35.94 / hour

Description

Serve as the first point of contact for patients entering an outpatient medical facility. You will greet and check in patients, verify information, schedule appointments, and update the Electronic Health Record (EHR), while supporting intake by collecting forms and payments. You will communicate effectively to build patient confidence, maintain privacy and safety by protecting PHI, and follow all applicable regulations and policies.

Responsibilities

• Greet and check in patients
• Verify patient information
• Schedule appointments
• Update the Electronic Health Record (EHR)
• Assist with intake procedures (healthcare/insurance forms)
• Collect payments for services
• Communicate with patients, families/support groups, and healthcare providers
• Follow organizational, local/state/federal regulations and privacy/safety policies
• Support department operations and may orient other staff

Requirements

• HS Diploma or equivalent education/experience
• 1 year of recent relevant experience
• Basic knowledge of insurance policies and procedures and patient billing
• Ability to interpret information from multiple formats
• Strong written and verbal communication skills
• Well-developed time management and organizational skills; ability to prioritize and meet deadlines
• General knowledge of computer applications such as Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work independently and as part of a team in an interruption-filled environment
• Ability to identify and resolve standard problems using established options
• Ability to ensure privacy of each patient’s Protected Health Information (PHI)

Benefits

• Benefits offered