Patient Service Representative II (Temporary)

Quick Facts

• Role: Patient Service Representative II (Temporary)

• Type: Temporary fixed term (non-benefitted), expected to last ~12 weeks

• Schedule: Full time, Days; Monday–Friday, with Saturday as needed

• Weekly hours: 40

Description

You will be the first point of contact for patients entering an outpatient medical facility. Responsibilities include greeting and checking in patients, verifying information, scheduling appointments, and updating the Electronic Health Record (EHR), while completing intake steps such as healthcare/insurance forms and collecting payments. You will ensure compliance with privacy and safety regulations and support a smooth patient experience through effective communication.

Responsibilities

• Greet and check in patients at the facility

• Verify patient information and complete intake procedures

• Schedule appointments

• Update the Electronic Health Record (EHR)

• Complete healthcare and insurance forms and collect payments

• Maintain patient privacy and Protected Health Information (PHI)

• Work independently and collaborate with team members and other providers

• Follow all organizational, local/state/federal regulations, codes, and policies/procedures

• May perform specific departmental tasks and orient other staff

Requirements

• High school diploma or equivalent education/experience

• 1 year of recent relevant experience

• Basic knowledge of insurance policies/procedures and patient billing

• Ability to interpret information from written, oral, diagram, or schedule sources

• Strong written and verbal communication skills

• Time management and organizational skills to prioritize work and meet deadlines

• General computer skills (Microsoft Office Suite)

• Ability to handle multiple tasks, interruptions, and standardized processes

• Ability to identify and resolve standard problems using established options

• Ability to protect patient PHI and ensure privacy/safety

Benefits

• No benefits (temporary/non-benefitted role)

Compensation

Pay range: $32.16–$45.02 per hour (based on primary work location).