Patient Services Representative II (Reception & Registration)

Quick Facts

• Role: Patient Services Representative II (Reception & Registration)
• Setting: Outpatient medical facility
• Shift/Schedule: Day/Evening; Per Diem/Casual; variable weekdays; weekends as needed

Description

Serve as the first point of contact for patients entering the medical facility—greeting and checking them in, verifying information, scheduling appointments, and updating the Electronic Health Record (EHR). Facilitate intake by completing healthcare and insurance forms and collecting payments for services, ensuring strong patient cooperation through effective communication. Maintain compliance with regulations and protect each patient’s Protected Health Information (PHI).

Responsibilities

• Greet and check-in patients
• Verify patient information
• Schedule appointments
• Update the EHR
• Complete healthcare and insurance forms
• Collect payments for services
• Follow privacy, safety, and regulatory requirements to protect PHI
• Communicate effectively with patients, families/support groups, and healthcare providers
• Perform department tasks as assigned and orient other staff as needed

Requirements

• HS Diploma or equivalent education/experience (equivalent experience acceptable in lieu of degree/diploma)
• 1 year of recent relevant experience
• Basic knowledge of insurance policies and procedures and patient billing
• Ability to interpret data and instructions provided in multiple formats (written, oral, diagram, schedule)
• Written and verbal communication skills for patients and healthcare team
• Well-developed time management and organizational skills to prioritize and meet deadlines
• General computer knowledge, including Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work independently and collaboratively; handle multiple tasks with interruptions
• Ability to resolve standard problems using established options
• Commitment to patient privacy and PHI protection

Benefits

• Pay range: $32.16 to $45.02 per hour (location-based)
• Per diem differential: 10%
• Union: No
• Benefits: No listed benefits for this per diem/casual role; comprehensive benefits package may be available for eligible positions