Patient Services Representative (Family Medicine)

Quick Facts

• Role: Patient Services Representative (Family Medicine)

• Employment: Limited Term (Fixed Term), 26 weeks

• Schedule: Full time, Days (Monday–Friday); weekends as needed

Description

Serves as the first point of contact for patients entering an outpatient medical facility for family medicine. Greets and checks in patients, verifies information, schedules appointments, and updates the Electronic Health Record (EHR). Handles patient intake (healthcare and insurance forms, payment collection) while ensuring compliance with regulations and protecting PHI privacy.

Responsibilities

• Greet and check in patients

• Verify patient information

• Schedule appointments

• Update EHR with accurate patient data

• Facilitate intake procedures (forms and insurance documentation)

• Collect payments for services

• Maintain patient confidence through effective communication

• Follow organizational and regulatory policies to ensure privacy and safety

• May perform department-specific tasks and/or orient other staff

Requirements

• HS Diploma or equivalent education/experience

• 1 year of recent relevant experience

• Basic knowledge of insurance policies and procedures and patient billing

• Ability to interpret varied data and instructions

• Strong written and verbal communication skills

• Well-developed time management and organizational skills; ability to prioritize and meet deadlines

• General knowledge of computer applications, including Microsoft Office Suite (Word, Excel, Outlook)

• Ability to work independently and as part of a team in an interruption-prone environment

• Ability to identify, evaluate, and resolve standard problems using established options

• Ability to ensure privacy of each patient’s Protected Health Information (PHI)

Benefits

• Benefits available

• Pay range: $26.06 to $36.48 per hour (base pay depends on experience, education, skills, and other factors)