Patient Service Representative

Quick Facts

• Role: Patient Service Representative (Per Diem/Casual)

• Focus: Outpatient patient check-in, intake, scheduling, and EHR updates

• Schedule: Varied; weekends as needed

Description

Serves as the first point of contact for patients entering an outpatient medical facility. Greets and checks in patients, verifies information, schedules appointments, updates the Electronic Health Record (EHR), and completes intake procedures including healthcare/insurance forms and payment collection. Maintains privacy and safety by following applicable regulations, codes, policies, and procedures.

Responsibilities

• Greet and check in patients

• Verify patient information

• Schedule appointments

• Update EHR

• Collect healthcare and insurance forms during intake

• Collect payments for services

• Communicate effectively with patients, families/support groups, and healthcare providers

• Follow privacy and safety requirements for Protected Health Information (PHI)

• Perform additional department tasks and/or orient staff as needed

Requirements

• High school diploma or equivalent (equivalent experience accepted)

• 1 year of recent relevant experience

• Basic knowledge of insurance policies and patient billing

• Ability to interpret a variety of data and instructions

• Strong written and verbal communication skills

• Well-developed time management and organizational skills

• General knowledge of computer applications (Microsoft Office Suite: Word, Excel, Outlook)

• Ability to prioritize work and meet deadlines within standardized policies

• Ability to work independently and as part of a team in an environment with interruptions

• Ability to identify and resolve standard problems using established options

• Ensure privacy of Protected Health Information (PHI)

Benefits

No benefits listed for this role.