Patient Services Representative II (MFM/OBGYN)

Quick Facts

• Role: Patient Services Representative II (MFM/OBGYN)

• Employment: Limited Term (fixed term) — 26 weeks

• Shift/Hours: Days, full-time, 40 hours/week (Monday–Friday)

• Pay Range: $26.06–$36.48/hour (based on primary work location)

Description

This outpatient position serves as the first point of contact for patients entering the medical facility. You will greet and check in patients, verify information, schedule appointments, and update the Electronic Health Record (EHR), while completing intake steps such as forms and collecting payments. The role emphasizes effective communication and strict compliance with privacy and safety requirements to protect Protected Health Information (PHI).

Responsibilities

• Greet and check in patients

• Verify patient information

• Schedule appointments

• Update the EHR

• Complete healthcare and insurance intake forms

• Collect payments for services

• Maintain privacy and safety standards, including PHI protection

• Communicate effectively with patients, families/support groups, and healthcare providers

• May perform department-specific tasks and/or orient other staff

Requirements

• HS diploma or equivalent education/experience

• 1 year of recent relevant experience

• Basic knowledge of insurance policies/procedures and patient billing

• Ability to interpret data and instructions from written, oral, diagram, or schedule formats

• Strong written and verbal communication skills

• Well-developed time management and organizational skills; ability to prioritize and meet deadlines

• General knowledge of computer applications (Microsoft Office Suite)

• Ability to work independently and as part of a team in a multi-task environment with interruptions

• Ability to identify, evaluate, and resolve standard problems using established options

• Ability to ensure privacy of each patient’s PHI

• Ability to build collaborative relationships with peers and staff

Benefits

• Benefits available

• Comprehensive total rewards program (includes benefits for eligible positions)