Patient Service Representative (Cardiology)

Quick Facts

Patient Service Representative (Cardiology) — Full-time, days (Monday–Friday), 40 hours/week. Non-exempt position.

Pay range: $30.63 to $42.88 per hour. Benefits available.

Description

Serve as the first point of contact for outpatient cardiology patients by greeting and checking them in, verifying information, scheduling appointments, and updating the Electronic Health Record (EHR). Collect medical history and insurance information, complete healthcare/insurance forms, and collect payments as needed. Maintain privacy and compliance for Protected Health Information (PHI) and ensure routine and priority tasks are completed within departmental time frames.

Responsibilities

• Check in patients and ensure required authorizations are obtained prior to visits
• Obtain medical history and insurance information to complete processing forms
• Communicate clearly and professionally to reduce confusion and expedite processes
• Complete routine and priority tasks within established time frames
• Answer phones and greet patients; perform general clerical duties
• Prepare and maintain accurate documentation and keep patient information updated
• Maintain a clean, safe work environment
• Perform duties in compliance with departmental, local/state/federal regulations and policies
• Protect PHI from accidental, intentional, or inappropriate disclosure
• Complete department-specific tasks and/or orient other staff if needed

Requirements

• High school diploma or equivalent (equivalent experience accepted)
• 1 year of recent relevant experience
• Basic knowledge of insurance policies and patient billing
• Ability to interpret varied data and instructions in multiple formats
• Strong written and verbal communication skills
• Time management and organizational skills with prioritization
• General computer knowledge (Microsoft Office Suite)
• Ability to work independently and as part of a team with interruptions
• Ability to identify, evaluate, and resolve standard problems using established options
• Commitment to strict PHI privacy and protection