Patient Services Representative II (Family Medicine)

Quick Facts

• Role: Patient Services Representative II (Family Medicine)

• Work pattern: Days, full-time (40 hours/week), Monday–Friday

• Shift hours: 8

Description

Serve as the first point of contact for patients entering an outpatient medical facility. You will greet and check in patients, verify information, schedule appointments, and update the Electronic Health Record (EHR), while supporting patient intake (forms, insurance, payments). The role requires effective communication, privacy-focused handling of Protected Health Information (PHI), and adherence to applicable regulations and policies.

Requirements

• High school diploma (or equivalent education/experience)

• 1 year of recent relevant experience

• Basic knowledge of insurance policies and procedures and patient billing

• Ability to interpret data and instructions from written, oral, diagram, or schedule formats

• Written and verbal communication skills for patients and healthcare team members

• Time management and organizational skills; ability to prioritize and meet deadlines

• General computer knowledge (Microsoft Office Suite: Word, Excel, Outlook)

• Ability to work independently and collaboratively, handling multiple tasks with interruptions

• Ability to identify, evaluate, and resolve standard problems using established options

• Ability to ensure privacy of patient PHI

Benefits

• Benefits: Yes