Patient Access Representative

Quick Facts

• Role: Patient Access Representative

• Setting: Hospital-based, in-person patient registration and financial clearance

• Schedule: Day/Evening/Night; per diem/casual; variable days; weekends as needed

Description

You will be the face-to-face point of contact for patients and families, greeting them and collecting and/or verifying information needed to register and financially clear patients for service delivery. You will enhance the patient experience by providing customer service at the point of service and demonstrating knowledge of the health system and service offerings. You will maintain accurate records by documenting details in patient registration systems.

Responsibilities

• Register and financially clear patients by obtaining and verifying necessary information

• Serve as the point-of-service customer service contact for patients and families

• Demonstrate knowledge of health system and service offerings during patient interactions

• Manage frequent in-person contacts while documenting information accurately and efficiently

• Use multiple computer systems for registration/accounting, document imaging, scanning, payment posting, and payer website workflows

• Maintain confidentiality and ensure accuracy and data quality

Requirements

• HS Diploma or GED

• 1 year of recent relevant experience

• General knowledge of patient access and financial counseling in acute and non-acute settings

• Working knowledge of insurance and medical terminology

• Knowledge of EMTALA and consent laws

• Ability to manage frequent in-person patient contacts while documenting data in patient registration systems

• Ability to work across multiple computer systems (patient registration/accounting, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites, and data quality monitoring)

• Verbal and written communication and active listening skills

• Accuracy and attention to detail

• Decision-making and problem-solving skills

• Ability to work concurrently on a variety of tasks/projects in a diverse environment

• Ability to meet or exceed targeted customer service, productivity, and quality standards

• Computer proficiency

• Ability to handle and maintain confidential information

Benefits

No benefits listed.

Pay

$27.63 to $38.68 per hour (pay range based on primary work location; candidate starting salaries may vary by experience, education, skills, licensure/certifications, equity, training, and organizational needs).