Patient Access Representative II

Quick Facts

• Role: Patient Access Representative II

• Main focus: In-person patient registration and financial clearance

• Work setting: Acute and non-acute (hospital-based), point-of-service customer service

• Schedule: Day/Evening/Night; Per Diem/Casual; variable days; every other weekend

Description

You will serve as the face-to-face point of contact for patients and families, registering and financially clearing patients for service delivery. You will greet patients, obtain and/or verify required information, and provide customer service at the point of service while accurately documenting data. The role requires working knowledge of insurance and medical terminology and the ability to operate multiple patient access and billing-related systems.

Responsibilities

• Greet patients/families and act as the point of contact at the point of service

• Obtain and verify information required to register and financially clear patients

• Enhance patient experience through customer service and knowledge of health system offerings

• Demonstrate EMTALA and consent law knowledge in relevant interactions

• Accurately maintain and document data in patient registration systems

• Work efficiently across multiple computer systems (registration/accounting, document imaging/scanning, payment posting, payer websites, data quality monitoring)

• Meet or exceed customer service, productivity, and quality standards

Requirements

• HS Diploma or GED

• 1 year of recent relevant experience

• General knowledge of patient access and financial counseling in acute and non-acute settings

• Working knowledge and understanding of insurance and medical terminology

• EMTALA and consent laws knowledge

• Time management skills for frequent in-person contacts while maintaining and documenting data accurately

• Demonstrated ability to work in multiple computer systems efficiently and accurately

• Verbal and written communication plus active listening

• Accuracy and attentiveness to detail

• Decision-making and problem-solving skills

• Ability to work concurrently on a variety of tasks in a diverse environment

• Ability to meet targeted customer service, productivity, and quality standards

• Computer proficiency

• Ability to handle and maintain confidential information

Benefits

• Comprehensive total rewards program (details not specified)

• Eligible positions may include a comprehensive benefits package

Pay Range: $35.08 to $49.10 / hour