Outpatient Patient Access Representative

Quick Facts

• Role: Outpatient Patient Access Representative

• Shift: Evenings (Part Time, 20 hours/week)

• Schedule: Variable; every other weekend

Description

You will serve as the face-to-face point of contact for outpatient patients and their families. The role focuses on obtaining necessary information to register and financially clear patients, providing customer service at the point of service, and using multiple computer systems to collect, verify, and document data.

Responsibilities

• Greet patients and family members and obtain and/or verify required information for registration and financial clearance

• Serve as the customer service contact at point of service

• Use knowledge of health system services and offerings to enhance the patient experience

• Maintain accurate and complete documentation in patient registration systems

Requirements

• HS Diploma or GED

• 1 year of recent relevant experience

• General knowledge of patient access and functions in acute and non-acute settings

• Working knowledge of insurance and medical terminology

• Knowledge of EMTALA and consent laws

• Time management skills to handle frequent in-person contacts while maintaining and documenting data

• Ability to work in multiple computer systems (e.g., patient registration/accounting systems, telephone consoles, document imaging/scanning, payment posting, payer websites, data quality monitoring)

• Verbal and written communication and active listening skills

• Accuracy and attentiveness to detail

• Decision making and problem-solving skills

• Ability to work on multiple tasks in a diverse environment

• Ability to meet/exceed customer service, productivity, and quality standards

• Computer proficiency

• Ability to work with and maintain confidential information

Benefits

Benefits are not listed ("No" stated in the posting).