Patient Access Representative II

Quick Facts

• Role: Patient Access Representative II

• Focus: In-person patient registration and financial clearance

• Work setting: Acute and non-acute environments

Description

Patient Access Representative II serves as the in-person point of contact for patients and families, obtaining and verifying the information needed to register and financially clear patients for service delivery. The role enhances the patient experience by acting as the customer service contact at the point of service and demonstrating knowledge of the health system’s offerings. Work includes managing frequent in-person interactions while accurately maintaining and documenting data in patient registration systems.

Responsibilities

• Greet patients/family members and serve as the point of contact at the point of service

• Obtain and/or verify registration and financial clearance information

• Provide customer service and support patient experience during interactions

• Maintain accurate data in patient registration systems and document activities

• Work across multiple computer systems used for registration, imaging, scanning, payment posting, and payer website activities

Requirements

• HS Diploma or GED

• 1 year of recent relevant experience

• General knowledge of patient access and financial counseling in acute and non-acute settings

• Working knowledge of insurance and medical terminology

• EMTALA and Consent Laws knowledge

• Strong time management for frequent in-person patient contacts

• Ability to work accurately and efficiently in multiple computer systems (registration/accounting, telephone consoles, document imaging/scanning, payment posting, proprietary payer websites, data quality monitoring)

• Verbal and written communication plus active listening skills

• Accuracy, attentiveness to detail, and strong documentation discipline

• Decision-making and problem-solving skills

• Ability to multitask concurrently across diverse tasks/projects

• Ability to meet or exceed customer service, productivity, and quality standards

• Computer proficiency and ability to maintain confidential information

Benefits

• Pay range: $35.08 to $49.10 per hour (based on primary work location; starting salary depends on experience, education, skills, licensure/certifications, departmental equity, training, and organizational needs)

• Comprehensive total rewards program; eligible positions include a comprehensive benefits package