Patient Access Representative (Wound Care and Infusion)

Quick Facts

• Role: Patient Access Representative (Wound Care and Infusion)

• Point of contact: In-person patient-facing customer service at the point of service

• Schedule: Full-time, Days (variable weekdays; occasional weekends)

Description

Serve as the face-to-face point of contact for patients, greeting them and collecting/verifying the information needed to register and financially clear them for wound care and infusion services. Provide customer service throughout patient interactions by demonstrating knowledge of the health system and available service offerings. Maintain accurate and timely documentation in patient registration and related systems while handling frequent in-person contacts.

Responsibilities

• Greet patients and/or family members and act as the point of contact at the point of service

• Obtain and verify information required to register and financially clear patients

• Demonstrate knowledge of the health system and service offerings to improve patient experience

• Use patient access and related systems to accurately maintain and document data

Requirements

• HS Diploma or GED

• 1 year of recent relevant experience

• General knowledge of patient access and financial counseling in acute and non-acute settings

• Working knowledge of insurance and medical terminology

• Knowledge of EMTALA and consent laws

• Time management skills for frequent in-person contacts while documenting in registration systems

• Ability to work accurately and efficiently across multiple computer systems (registration/accounting, telephone consoles, document imaging, scanning, payment posting, payer websites, data quality monitoring)

• Verbal and written communication and active listening skills

• Accuracy and attentiveness to detail

• Decision-making and problem-solving skills

• Ability to handle multiple tasks/projects in a diverse environment

• Ability to meet/exceed customer service, productivity, and quality standards

• Computer proficiency and ability to maintain confidential information

Benefits

• Comprehensive benefits package available