Patient Access Representative II

Quick Facts

• Role: Patient Access Representative II

• Focus: In-person patient registration and financial clearance

• Schedule: Day/Evening/Night; rotating weekends

Description

Serve as the face-to-face point of contact for patients, greeting patients and families, collecting and verifying information, and registering/financially clearing patients for service delivery.

Provide customer service at the point of service by demonstrating knowledge of healthcare services and maintaining accurate documentation.

Work in acute and non-acute patient access and financial counseling functions in a fast-paced environment.

Responsibilities

• Greet patients and family members and serve as the customer service point of contact at the point of service

• Obtain and/or verify information needed to register and financially clear patients

• Perform patient access and financial counseling activities

• Maintain accurate documentation and handle sensitive information confidentially

Requirements

• High school diploma or equivalent education/experience

• Minimum 1 year of experience in a hospital/clinic/insurance/managed care/financial services setting performing financial counseling, financial clearance, and/or customer service activities

• Knowledge of patient access and financial counseling in acute and non-acute healthcare settings

• Understanding of insurance terminology, medical terminology, EMTALA regulations, and consent laws

• Proficiency with computer systems for patient registration, payment posting, document imaging/scanning, telephone systems, payer websites, and data quality monitoring

• Strong time management, attention to detail, decision-making, and problem-solving

• Excellent verbal and written communication with active listening skills

• Ability to manage multiple priorities and meet/exceed customer service, productivity, and quality metrics

• Ability to maintain confidentiality and handle sensitive information

Benefits

• Pay range: $35.08 to $49.10 per hour

• Comprehensive total rewards program with an eligible benefits package