Patient Access Representative

Quick Facts

• Role: Patient Access Representative (Non-Exempt)

• Setting: Hospital patient-facing, in-person point of contact

• Schedule: Per Diem/Casual; varied shift (8 hours), variable days; weekends as needed

• Pay: $35.55–$41.85/hour

Description

Serve as the face-to-face point of contact for patients and families. Collects all necessary information to register and financially clear patients, greets patients at the point of service, and verifies relevant details to support service delivery. Enhances the patient experience by acting as the customer service contact and demonstrating knowledge of the health system’s offerings.

Responsibilities

• Greet patients/family members and obtain and/or verify information for registration and financial clearance

• Provide customer service at the point of service, supporting the patient experience throughout interactions

• Use knowledge of the health system and service offerings during patient interactions

• Maintain accurate and complete data in patient registration systems

Requirements

• HS Diploma or GED

• 1 year of recent relevant experience

• General knowledge of patient access and financial counseling in acute and non-acute settings

• Working knowledge of insurance and medical terminology

• Knowledge of EMTALA and Consent Laws

• Strong time management for frequent in-person contacts while documenting data accurately

• Ability to work across multiple computer systems (registration/accounting, phone consoles, document imaging/scanning, payment posting, payer websites, and data quality monitoring)

• Verbal and written communication and active listening skills

• Accuracy and attentiveness to detail

• Decision-making and problem-solving skills

• Ability to work concurrently on multiple tasks/projects in a diverse environment

• Ability to meet or exceed customer service, productivity, and quality standards

• Computer proficiency

• Ability to work with and maintain confidential information

Benefits

• No benefits listed