Patient Access Representative II

Quick Facts

• Role: Patient Access Representative II
• Work model: Day/Evening/Night (Per Diem/Casual)
• Pay range: $27.63 to $38.68 per hour

Description

Serves as the face-to-face point of contact for patients, greeting patients and families and collecting and verifying information needed to register and financially clear patients for service delivery. Provides customer service at the point of service and uses knowledge of the health system’s offerings to enhance the patient experience. Manages frequent in-person contacts while maintaining and documenting data accurately in patient registration systems.

Responsibilities

• Greet patients and family members and obtain and/or verify relevant information for registration and financial clearance
• Serve as the customer service point of contact at the point of service
• Maintain accurate documentation in patient registration systems during high-volume in-person interactions

Requirements

• HS Diploma or GED
• 1 year of recent relevant experience
• General knowledge of patient access and financial counseling in acute and non-acute settings
• Working knowledge of insurance and medical terminology
• Knowledge of EMTALA and consent laws
• Time management skills for frequent in-person patient contacts and effective data documentation
• Ability to work in multiple computer systems including patient registration/accounting, telephone consoles, document imaging/scanning, payment posting, proprietary payer websites, and data quality monitoring
• Verbal and written communication and active listening skills
• Accuracy and attention to detail
• Decision-making and problem-solving skills
• Ability to handle multiple tasks/projects in a diverse environment
• Ability to meet or exceed targeted customer service, productivity, and quality standards
• Computer proficiency and ability to handle confidential information

Benefits

No benefits listed.