Patient Access Representative

Quick Facts

• Role: Patient Access Representative (in-person patient access)

Description

Serve as the face-to-face point of contact for patients, registering and financially clearing patients for service delivery while providing customer service at the point of service. You will greet patients and families, obtain and/or verify required information, and enhance the patient experience by demonstrating knowledge of the health system and its service offerings.

Requirements

• High School Diploma or GED

• Minimum 1 year of recent relevant experience

• General knowledge of patient access and financial counseling in acute and non-acute care settings

• Working knowledge of insurance terminology and medical terminology

• Understanding of EMTALA regulations and patient consent laws

• Strong time management skills with the ability to manage frequent patient interactions while accurately documenting information

• Experience using multiple computer systems: patient registration and accounting systems, telephone consoles, document imaging and scanning systems, payment posting applications, payer websites, data quality monitoring tools

• Strong verbal and written communication skills and active listening

• High attention to detail and accuracy

• Effective decision-making and problem-solving abilities

• Ability to manage multiple tasks and projects in a fast-paced environment

• Demonstrated ability to meet or exceed customer service, productivity, and quality standards

• Proficient computer skills and ability to maintain confidentiality with sensitive information

Benefits

Yes