Patient Access Representative II

Quick Facts

• Role: Patient Access Representative II
• Patient-facing in-person point of contact for registration and financial clearance
• Work schedule: Day/Evening/Night; Per Diem/Casual; rotating weekends

Description

Serves as the face-to-face point of contact for patients and provides in-person customer service at the point of service. Obtains and/or verifies the information needed to register and financially clear patients for service delivery, enhancing the patient experience through knowledge of the health system and service offerings.

Responsibilities

• Greet patients and family members
• Obtain and verify relevant information to support registration and financial clearance
• Provide customer service at the point of service
• Maintain accurate and complete documentation in patient registration systems while handling frequent in-person interactions

Requirements

• High school diploma or equivalent education/experience
• 1 year within a hospital or clinic environment, an insurance company, a managed care organization, or other financial service setting performing financial counseling, financial clearance, and/or customer service
• General knowledge of patient access and functions in acute and non-acute settings
• Working knowledge of insurance and medical terminology
• Knowledge of EMTALA and Consent Laws
• Time management skills for frequent in-person contacts with effective documentation
• Ability to work in multiple computer systems including patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites, and data quality monitoring
• Verbal and written communication and active listening skills
• Accuracy and attentiveness to detail
• Decision making and problem solving skills
• Ability to work concurrently on a variety of tasks/projects in a diverse environment
• Ability to meet or exceed customer service, productivity, and quality standards
• Computer proficiency
• Ability to work with and maintain confidential information

Benefits

No benefits listed in posting.