Cardiology Call Center Patient Services Representative II

Quick Facts

• Role: Cardiology Call Center Patient Services Representative II

• Schedule: Monday–Friday, 8:00 am–5:00 pm (subject to change)

• Employment: Full-time (40 hours/week), Days, Non-Exempt

• Pay range: $32.16–$45.02 per hour

Description

Serve as the primary point of contact for patients, families, and healthcare providers through a centralized patient access call center. Assist with appointment scheduling, registration, referral coordination, and general inquiries, while verifying and updating patient demographics, insurance, and contact information in the Electronic Health Record (EHR). Provide accurate information, effective communication, and timely follow-up while adhering to privacy and confidentiality regulations.

Responsibilities

• Verify and update patient demographic, insurance, and contact information in the EHR

• Schedule and reschedule appointments according to established guidelines

• Coordinate referrals and support patients with healthcare navigation (availability, referral requirements, provider information, and routing concerns)

• Manage inbound and/or outbound calls efficiently while maintaining professionalism

• Document patient interactions accurately

• Follow organizational policies and applicable regulations related to patient privacy, confidentiality, safety, and quality of care

Requirements

• High school diploma or equivalent education/experience

• 1 year of recent relevant experience

Benefits

Eligible positions include a comprehensive benefits package.