Patient Services Representative II (Per Diem)

Quick Facts

Patient Services Representative II (Per Diem) — first point of contact for patients entering an outpatient medical facility. Primary location: Orinda, CA with required travel/coverage across multiple SEBMF locations (Orinda, Albany, Castro Valley, Berkeley, Richmond, Lafayette, Antioch, Solano, Brentwood). Varied 8-hour day shifts (6:45 AM–8:15 PM), including weekends and holidays as needed.

Description

Serve as the first point of contact for patients entering the medical facility. You will greet and check in patients, verify information, schedule appointments, and update the Electronic Health Record (EHR). Facilitate intake by helping patients complete healthcare and insurance forms and collecting payments for services, while adhering to regulations and protecting Protected Health Information (PHI). May also perform specific departmental tasks and/or orient other staff to the department.

Requirements

• High school diploma or equivalent education/experience
• 1 year of recent relevant experience
• Basic knowledge of insurance policies and procedures and patient billing
• Ability to interpret data and instructions from written, oral, diagram, or schedule formats
• Written and verbal communication skills to interact with team members, supervisors, patients, and other hospital personnel
• Time management and organizational skills to prioritize assignments and meet deadlines within standardized policies
• General knowledge of computer applications, including Microsoft Office Suite
• Ability to work independently and as part of a team in an environment with interruptions
• Ability to identify, evaluate, and resolve standard problems using established options
• Ability to ensure privacy of each patient’s PHI
• Travel/coverage across all SEBMF locations as business needs require

Benefits

No benefits listed for this per diem position.