Patient Services Representative II (Per Diem)

Quick Facts

• Role: Patient Services Representative II (Per Diem)

• Schedule: Minimum of 2 shifts per month; varied 8-hour day shifts between 6:45 AM–8:15 PM; weekends/holidays as needed

• Coverage: Primary location Castro Valley, CA with travel/coverage across multiple SEBMF locations

Description

Serves as the first point of contact for patients entering an outpatient medical facility—greeting and checking in patients, verifying information, scheduling appointments, and updating the electronic health record (EHR). Performs intake activities such as completing healthcare and insurance forms and collecting payments. Ensures privacy and safety compliance for Protected Health Information (PHI) through effective communication and adherence to organizational and regulatory policies.

Responsibilities

• Greet and check in patients

• Verify patient information

• Schedule appointments

• Update EHR

• Complete healthcare and insurance intake forms

• Collect payments for services

• Maintain patient confidence and cooperation with patients, families/support groups, and other providers

• Follow privacy, safety, and regulatory requirements to protect PHI

• May perform specific department tasks and/or orient other staff

Requirements

• High school diploma (or equivalent education/experience accepted)

• 1 year of recent relevant experience

• Basic knowledge of insurance policies and procedures and patient billing

• Ability to interpret varied data/instructions (written, oral, diagram, schedule)

• Written and verbal communication skills with patients, families, and healthcare team

• Time management and organizational skills; prioritize to meet objectives/deadlines

• General knowledge of computer applications, including Microsoft Office Suite (Word, Excel, Outlook)

• Ability to work independently and as part of a team with interruptions

• Identify, evaluate, and resolve standard problems using established options

• Ensure privacy of Protected Health Information (PHI)

Benefits

No benefits listed