Patient Service Representative II

Quick Facts

• Role: Patient Service Representative II (Limited Term, 52 weeks)

• Schedule: Full-time, Days (Monday–Friday), 40 hours/week

• Travel: Required as needed between Roseville and Sacramento

Description

You will serve as the first point of contact for patients entering an outpatient medical facility—handling check-in, verification, appointment scheduling, and updating the Electronic Health Record (EHR). You will complete intake activities such as healthcare and insurance forms and collecting payments, while communicating effectively with patients, families/support groups, and healthcare providers. The role requires strict adherence to regulations, privacy, and safety policies to ensure optimal patient care.

Responsibilities

• Greet and check in patients

• Verify patient information

• Schedule appointments

• Update EHR

• Facilitate intake procedures (forms and payments)

• Communicate competently to build patient confidence and cooperation

• Adhere to privacy and safety requirements, including Protected Health Information (PHI)

• Perform department tasks and/or orient other staff as needed

Requirements

• HS Diploma or equivalent education/experience

• 1 year of recent relevant experience

• Basic knowledge of insurance policies and patient billing

• Ability to interpret varied data and instructions (written, oral, diagram, or schedule formats)

• Written and verbal communication skills for patients and healthcare team members

• Well-developed time management and organizational skills, including prioritization and meeting deadlines

• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, Outlook)

• Ability to work independently and collaboratively in an environment with interruptions

• Ability to identify, evaluate, and resolve standard problems using established options

• Ability to ensure privacy of each patient’s Protected Health Information (PHI)

Benefits

Benefits are available.